Shipping Policy

We ship worldwide.

Online orders marked as "In-Store Pickup" need to be picked up within 48 hours. If items are not picked up, we will ship to the address on file and your account will be charged for shipping.

We do our very best to get orders out same day or next day. International orders may take an extra day to go out. If you are on a time crunch, please email or add a note to your order.

Once your package is out of our hands, we are not responsible for delivery time frames or delays. For international orders, keep in mind packages can get caught in customs. Best and quickest way to get answers is to contact your selected shipper customer service directly. 

Returns and Exchanges

All returned or exchanged items must be unwashed, unworn, and undamaged, hygienic liner attached with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the Packing Slip. Return shipping is the customer's responsibility. We reserve the right to refuse returns based on these terms. All final sale items are not eligible for returns, refund, or store credit. Original shipping cost is nonrefundable.

-Online Returns/Exchanges are accepted within 14 days of delivery.
-All In-Store Purchases are final sale. Buying as a gift? Gift cards are strongly recommended.
-All sale items ending in .99 are final sale (in store and online).

Returns should be sent to: 

Indium Intimates Return Center
7443 Broadway Kansas City, MO
64114

All returned products must be sent by mail. In-Store purchases are always final sale, no exceptions. 

You can expect a refund in the same form of payment originally used for purchase within 30 days of Indium Intimates of receiving your return. If any part of your purchase is paid for with a gift card, that portion of your return will be refunded to your Indium Intimates account as store credit.

With our free exchange policy, you can exchange any eligible item for a new size within 14 days of delivery. 

Exchange Processing: You will receive an email notification once your order has been received, inspected, and processed typically within 30 business days. At that time, any exchanged items will be processed and the new size(s) will be sent out. Exchanged items will be sent with free ground shipping.

If we shipped you the wrong item, please email us at hello@indiumintimates.com within 72 hours of your product being delivered. It is important that you contact us before returning your item(s) so we may assist you.